COMPAQ WARRANTY REPAIR PROCEDURE
Note: Computers Associates is no longer an authorized
service provider for Compaq Computer products. You should
not contact them for Compaq warranty repair service.
Our Compaq DeskPro 2000 and DeskPro 4000 (aka DP2000 and DP4000)
computer systems were purchased with a three year on-site
service agreement that covers parts and labor.
If you have a hardware problem with one of those computers that
you are unable to solve, you may contact
Compaq technical support at:
1-800-652-6672
Compaq requests that we be able to provide the following information
upon request when we telephone them for warranty service:
- The Serial Number of the Equipment
On our Compaq DeskPro computers this is typically found in two
places above the fan on the back of the computer and on the right hand
side of the cpu on a small clear plastic label. If you are
unable locate this number, contact the Fixed Asset Secretary,
Dee Dee Calhoun, at 366-5997 and give her the NPS barcode number.
She can look up the serial number of your computer from
that bar code number. Comapq says it would also be helpful
if we could give them the equipment "family" (e.g., DeskPro 2000)
and the equipment "model" (e.g., 5200 MMX) when we call.
- A Description of the Problem
The more information we can provide, the better they can diagnose
the problem. What hardware has been added to the original computer
as shipped from Compaq (e.g., RAM, CD-ROM, NIC)? If Compaq parts
have been added to the system, what are their Compaq part numbers?
What flashing lights or error beep codes are we experiencing? If
our technicians can reliably diagnose the problem, then they may
be able to report their findings to Compaq's technicians (obviating
the need for a telephone near the equipment).
- Location of Equipment and Person to Contact
Obviously Compaq will need the name and address of your school
site. Be sure to provide them with a building and room number
so they can locate the equipment once they arrive at your
site. You should also offer a telephone number and location of
a person to contact should their technician have any questions
or problems.
The Compaq technical support people will want to walk you
through some elementary troubleshooting techniques over
the telephone so you should call them from a telephone
near the computer, if possible. If you are uncomfortable
opening the case of your computer, then you may want to
have your Site Contact Person submit a Technology
Work Request (TWR) to the District
Computer Center and one of our Computer Technicians can
perform the preliminary troubleshooting for you. If the
problem cannot
be resolved over the telephone, then Compaq will dispatch a
technician to your site to perform the repair.
COMPAQ NON-WARRANTY REPAIR PROCEDURE
If you have a hardware problem with a Compaq computer that
is no longer covered by the manufacturer's warranty and that
you are unable to solve, then you should have your
Site Contact Person submit a Technology Work Request
(TWR) to the District Computer Center. One of our Computer
Technicians will drop by to examine the problem and inform you
of your options and their approximate costs.
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